Returns & Refunds

McCormack’s Pharmacy are happy to accept unwanted goods that are unopened and unused within 14 days from date of delivery.

Returning an unwanted item

• All unwanted returns must be returned in an unused, as-new condition with your order sheet.
• Once McCormack’s Pharmacy receives the returned goods, you will then be automatically refunded if your goods pass inspection.
• If you cancel the order and return the unused item to us after 14 days of delivery of your order, we cannot refund your purchase.

What we cannot refund

We regret that we cannot offer a refund on open packs or partially used products. We reserve the right to refuse to refund if goods are not returned in a saleable condition or are damaged.

• Unless faulty, medicines purchased online — whether opened or unopened — cannot be refunded.
• Cosmetics products which have been opened cannot be refunded or exchanged.
• Items that are used and opened will not be replaced and no refund will be issued.

Make-up bought online

If you wish to return make-up items that you have purchased online, we will accept them back in our McCormack’s stores. The items have to be returned in an unopened, unused, resaleable condition when you return them.

Faulty, damaged or incorrect items

In the unlikely event that your goods are faulty or have been damaged in transit, McCormack’s Pharmacy will replace your items. If you have received the incorrect order, or the product is faulty or damaged when received, the cost of returning the item(s) will be covered by us at McCormack’s — please contact us at your earliest convenience.

Refunds

Where a refund has been authorised, please allow up to 10 working days for funds to appear in your account. We will not be held responsible for any delays with funds being credited to your account.

We value your custom and we will endeavour to resolve all queries as quickly as possible. Please do not hesitate to contact us at 052 619 9329 for any queries you may have.