We want you to be happy with your purchase. Your statutory rights as a consumer are not affected by this policy.
Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, you may cancel most online orders within 14 days of receiving your goods, without giving a reason. To do so, please contact us within that period. You then have a further 14 days to return the goods to us, and we will refund you within 14 days of receiving the returned items, or of receiving evidence that you have sent them back, whichever comes first.
You can tell us you are cancelling in any clear statement — by email, by phone, or using the form on our Withdraw From Contract page.
For health, safety and legal reasons, the following cannot be returned or refunded once supplied, unless faulty:
Gift vouchers cannot be returned or exchanged for cash, in line with Irish consumer law on gift vouchers. Products bought using a gift voucher can be returned under this policy as normal.
If you would like to return make-up you bought online, you can bring it back to any McCormack's Pharmacy store as well as returning it by post. It must be unopened, unused and in a resaleable condition. You can find your nearest store on our Store Locator page.
If your order arrives damaged, or is not what you ordered, please contact us as soon as you can, and within 48 hours of delivery where possible, so that we can raise it with our courier while the evidence is fresh. We will cover the cost of return and arrange a replacement or a full refund.
If a fault appears later, your statutory rights still apply, and this 48-hour period does not limit them. Please contact us and we will put it right.
Please contact us before returning anything, so that we can advise you on the process. Returned goods should be unopened, unused, in an as-new saleable condition, and sent back with your order sheet and, where relevant, in their original sealed packaging. We recommend using a tracked service, as we cannot be responsible for items lost in transit to us.
We reserve the right to refuse a refund where goods reach us damaged or in a condition we cannot resell.
Once your return has been received and inspected, approved refunds are made to your original payment method. Please allow up to 10 working days for the funds to appear in your account; we cannot be responsible for delays at your bank. Delivery charges are refunded only where the item is faulty, damaged or incorrect, or where you cancel an entire order under your statutory right to cancel.
Call us on 052 6199329 during opening hours or email info@mccormackspharmacy.ie. We will do our best to resolve any query quickly.